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FLOWTIVA

Product

One workspace for every customer conversation.

Website chat, inbox, leads, appointment requests, automations and analytics — built to work together, with honest labels on what is connected.

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WhatsApp AI chatbot

Your customers already message you on WhatsApp. Our AI answers them 24/7 from your approved info, captures leads and books appointments.

AI replies, booking and leads are built & tested on website chat. Connecting your WhatsApp number is set up on request (official API) and is the next phase.

Details

AI website chat

A lightweight chat widget for your website. It answers from your FAQs and business profile, admits when it does not know, and hands over to your team.

Built & tested. AI wording needs the owner's Gemini key; without it, replies use your FAQ text.

Details

Inbox

Every website chat in one place. Take over from the AI, reply as staff, and close conversations when done.

Website inbox built & tested. WhatsApp and Instagram: planned.

Details

Leads CRM

Name, phone, consent, requested service and preferred time, in a pipeline your team can actually keep up to date.

Built & tested.

Details

Auto appointment booking

The AI checks your free slots, the customer taps one, and the booking is confirmed instantly with a booking ID. No calls, no back-and-forth, no double bookings.

Built & tested on website chat (database-level slot locking). Reminder messages: when WhatsApp/email is connected. Calendar sync: planned.

Details

Automations

Turn on the workflows you want: new-lead alerts, handover alerts, appointment requests, unanswered questions and an owner summary.

In-app automations built & tested. Email delivery: requires setup.

Details

Analytics

Numbers from your real records.

Conversations, AI replies, leads by stage, handovers and unanswered questions. The preview on the right uses fictional sample data.

Glow Studio · Leads

Sample data

12

Chats today

4

New leads

1

Waiting for staff

  • Priya S. · Bridal makeupSat 11 am · New
  • Rahul M. · HaircutToday 6 pm · Contacted
  • Ananya K. · KeratinSun 2 pm · Booked

Fictional names and numbers, for illustration only.

Status

Feature status

  • Website chat widgetBuilt & testedEmbeddable script. Answers only from your approved FAQs and profile.
  • AI replies (Gemini)Requires setupRuns on the server only. Needs the owner's Gemini key saved as a server secret. Falls back to your FAQ text if AI is slow.
  • Knowledge base + CSV importBuilt & testedAdd, edit, approve, archive, import validated CSV.
  • Leads CRMBuilt & testedSource, contact, consent, service, preferred time, stage, notes.
  • Website inbox + human handoverBuilt & testedStaff can take over a chat and reply.
  • Auto appointment bookingBuilt & testedReal free slots from your hours; instant confirmation with booking ID; no double booking (database lock); timezone-aware. Website chat today.
  • Booking reminders to customersRequires setupSent on WhatsApp/email once those channels are connected.
  • Automations + in-app notificationsBuilt & testedNew lead, handover, appointment request, unanswered question, owner summary.
  • Email notificationsRequires setupNeeds a transactional email provider (SMTP).
  • Usage metering + limitsBuilt & testedEnforced on the server, per plan.
  • Roles: owner, admin, staff, viewerBuilt & testedChecked by database security rules, not just the screen.
  • Audit logBuilt & testedRole changes, plan changes, deletions and workspace creation.
  • Healthcare (admin-only) modeBuilt & testedSwitched on by the platform admin. Never gives medical advice.
  • Website enquiry box → WhatsAppBuilt & testedVisitors fill a short form; it opens WhatsApp to FLOWTIVA with every detail prefilled. Also saved for the admin once the database is connected.
  • Prices in ₹ INR and $ USDBuilt & testedAuto-picked from the visitor's location, switchable.
  • Subscribe via WhatsApp + UPIBuilt & testedManual activation from the admin panel. No card details stored.
  • WhatsApp AI chatbot (Cloud API)PlannedNext phase, using Meta's official API only. Set up on request.
  • Instagram messagingPlannedNext phase, for eligible professional accounts.
  • Calendar syncPlannedAfter the pilot.
  • Online card/UPI billing gatewayPlannedNot used for now by choice.