Salons & spas
AI chat and lead capture for salons and spas
Most salon enquiries are the same ten questions: timings, prices, bridal packages, parking, walk-ins. FLOWTIVA answers them from the menu and policies you approve, and passes everything else to your front desk.
Questions it can answer
Once you approve the answers in your knowledge base:
- “Do you do bridal makeup and what does it cost?”
- “Are walk-ins okay on Sunday?”
- “Can I book a hair spa for Saturday 5 pm?”
Workflows
- →Booking request goes to the leads list as 'requested', never auto-confirmed
- →Complaints and reactions to products go straight to staff
- →Daily summary of new enquiries
WhatsApp AI assistant
Your customers get answers — and bookings — on WhatsApp, 24/7
The same assistant can reply on your WhatsApp Business number: it answers from your approved info, books free slots and hands over to your team when needed.
WhatsApp connection is set up on request (official API) — the next phase. Today it runs on your website chat.
G
Glow Studio
AI assistant · replies 24/7
Hi, do you have a haircut slot tomorrow evening?9:41 PM ✓✓
Hi! 👋 Yes — tomorrow (Sat) we have 5:00 PM, 6:30 PM and 7:15 PM free. Which one works for you?9:41 PM
6:30 please9:42 PM ✓✓
Done ✅ Haircut booked for Sat, 6:30 PM at Glow Studio.
Booking ID: GS-2041
I'll send you a reminder 2 hours before. Reply CANCEL to cancel or RESCHEDULE to change.9:42 PM
Next day
⏰ Reminder: your haircut at Glow Studio is today at 6:30 PM. See you soon!4:30 PM