Privacy policy

Template for legal review. This page has not yet been reviewed by a lawyer. It will be updated before public launch.

Who we are

FLOWTIVA (working name) provides software that helps businesses manage customer conversations. Contact us on WhatsApp at +91 83680 41764.

Two kinds of data

Account data — the email and name of people who sign up to use FLOWTIVA. Customer data — messages, names, phone numbers and emails that a business's website visitors share in the chat. For customer data, the business is responsible for how it is used; we process it on the business's behalf.

What we use it for

• To provide the service: answer chats, store leads, show the inbox.
• To keep it secure and prevent abuse (rate limits, audit logs).
• To count usage against plan limits.

We do not sell personal data. We do not use customer conversations to advertise.

Service providers

• Supabase — database, authentication and server functions.
• Cloudflare — website hosting.
• Google (Gemini API) — writing AI replies from the business's approved information, when the business has AI switched on.

Consent

Website visitors who leave their details tick a box agreeing that the business may contact them about their enquiry. The time of consent is recorded.

Retention and deletion

Data is kept while the workspace is active. Owners can request export or deletion in Settings. After a deletion request is completed, data is removed from the live database; backups expire on the provider's schedule.

Your rights

You can ask to access, correct or delete your personal data. Website visitors should contact the business they chatted with; we will help that business respond.