Hotels & resorts
AI guest assistant for hotels, resorts and guest houses
Guests decide fast — the hotel that answers first gets the booking. FLOWTIVA answers check-in/out, amenities and location questions instantly, captures room enquiries with dates and number of guests, and offers extras such as airport pickup, breakfast or late check-out.
Questions it can answer
Once you approve the answers in your knowledge base:
- “Do you have a double room from 12 to 14 Dec?”
- “What time is check-in?”
- “Is breakfast included?”
- “Can you arrange an airport pickup?”
Workflows
- →Room enquiries saved with dates and guests for a fast quote
- →Upsells offered: airport pickup, breakfast, late check-out
- →Complaints and refund requests handed to the front desk
- →Live room-availability sync with your booking engine: planned
WhatsApp AI assistant
Your customers get answers — and bookings — on WhatsApp, 24/7
The same assistant can reply on your WhatsApp Business number: it answers from your approved info, books free slots and hands over to your team when needed.
WhatsApp connection is set up on request (official API) — the next phase. Today it runs on your website chat.
L
Lakeview Resort
AI assistant · replies 24/7
Do you have a double room from 12 to 14 Dec?10:14 PM ✓✓
Hi! Thanks for asking 😊 For 12–14 Dec (2 nights), how many guests will stay?10:14 PM
2 adults10:15 PM ✓✓
Noted ✅ Double room, 12–14 Dec, 2 adults. Our team will send the best rate on WhatsApp first thing tomorrow.
Check-in 2 PM, check-out 11 AM. Would you like an airport pickup (₹900) or breakfast added?10:15 PM
Airport pickup please10:16 PM ✓✓
Added to your enquiry 🚗 Anything else I can help with?10:16 PM