Clinics (admin only)
Admin-only chat assistant for clinics and labs
Healthcare mode is switched on only by our team after review. In this mode the assistant shares administrative information only. Any question about symptoms, medicines, reports or treatment is passed to your staff, and emergencies are told to call 112.
FLOWTIVA does not diagnose, prescribe or replace a qualified clinician. Do not use it to collect detailed health records.
Questions it can answer
Once you approve the answers in your knowledge base:
- “What are your OPD timings on Saturday?”
- “How do I request an appointment with the dentist?”
- “Where is the clinic and is there parking?”
Workflows
- →Clinical or urgent words trigger an immediate handover to staff
- →Appointment requests stay 'requested' until reception confirms
- →No diagnosis, no prescriptions, no treatment advice
WhatsApp AI assistant
Your customers get answers — and bookings — on WhatsApp, 24/7
The same assistant can reply on your WhatsApp Business number: it answers from your approved info, books free slots and hands over to your team when needed.
WhatsApp connection is set up on request (official API) — the next phase. Today it runs on your website chat.
City Care Clinic
AI assistant · replies 24/7